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Ask The Mayor

Mayor Alan Arakawa answers some of the most-asked questions submitted to his office staff

March 25, 2013
The Maui News

Q: I work in Lahaina and have talked with many visitors who have a lot of negative things to say about their rental car experiences here. During the holidays, prices for rental cars were astronomical. I heard them talking about $1,000 per week. Are the rental car companies subject to any restrictions on price gouging? Also, I had a client recently who had lost their rental car keys. They were told by the rental car company that they'd have to bring them a new car as they didn't have spare keys. They would also have to pay for a tow truck to bring the first car back to the baseyard. We have all been through tough economic times recently, and the last thing we should want is visitors going home with bad feelings of being ripped off. Can you do something to keep things fair?



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